TERMS AND CONDITIONS
At A Y DAFA, we take care in preparing every order and aim to provide a smooth, transparent shopping experience. Please read this policy carefully before placing your order.
1. Order Confirmation & Cancellation
An order is considered confirmed once full payment has been received and the order has been confirmed by A Y DAFA.
Customers are responsible for reviewing their selected design, colour, measurements, and all other order details before confirming their purchase.
Once an order has been confirmed, it is ordinarily considered final and cannot be cancelled or changed without A Y DAFA’s approval. Requests to amend an order before preparation or production begins may be considered, subject to feasibility and A Y DAFA’s approval.
Unpaid orders are not reserved and will not be processed until payment has been received.
Nothing in this section limits any cancellation or other rights available under applicable law.
2. Returns & Exchanges
A Y DAFA does not ordinarily accept returns or exchanges due to a change of mind, personal preference, or incorrect size selection by the customer, subject to applicable law.
This policy applies to regular-priced, discounted, and Exclusive Edition items.
If an item is defective, damaged, or materially different from the confirmed order, A Y DAFA will review the matter and provide an appropriate remedy in accordance with applicable law.
Nothing in this policy excludes or restricts any mandatory legal right to a return, exchange, repair, replacement, refund, or other remedy.
3. Alteration Services
Although ordinary returns and exchanges are not accepted for a change of mind, A Y DAFA may offer alteration services for eligible abayas, depending on the design, fabric, construction, and feasibility of the requested adjustment.
Alterations may include:
- Loosening or tightening the abaya.
- Shortening the abaya’s length.
- Other adjustments approved by A Y DAFA, where technically feasible.
3.1 Alteration Request Period
Customers must submit their alteration request within three (3) calendar days from the date of delivery.
Requests must be submitted through A Y DAFA’s official WhatsApp customer service channel:
WhatsApp: +974 33848490
Requests submitted after this period may not qualify for A Y DAFA’s standard alteration service. This time limit does not affect any rights or remedies that cannot lawfully be restricted.
3.2 Garment Condition
To qualify for alteration, the abaya must be unused and unwashed.
A Y DAFA will assess the garment and determine whether the requested adjustment is technically feasible. Approval depends on the garment’s condition, fabric, design, and construction.
3.3 Alteration Fees
Alteration fees vary according to the type and complexity of the requested adjustment.
Any applicable fee will be communicated to the customer and must be agreed upon before the alteration proceeds.
More than one alteration may be considered for the same garment, subject to A Y DAFA’s approval, technical feasibility, and any additional fees communicated in advance.
3.4 Alteration Processing Time
Alteration processing times are estimates and vary depending on the type of adjustment and current workload.
An estimated completion time will be communicated to the customer where possible.
3.5 Shipping Costs for Alterations
The customer is responsible for the shipping costs of sending the abaya to A Y DAFA for an approved alteration and arranging its return, where applicable and permitted by law.
Any applicable shipping costs will be communicated to the customer in advance where reasonably possible.
Where an alteration or return shipment is required due to an error attributable to A Y DAFA, the associated costs will be handled according to the circumstances and applicable law.
4. Custom & Made-to-Order Items
Custom and made-to-order abayas are prepared according to the specifications approved by the customer.
Before preparation or production begins, customers are responsible for carefully reviewing and providing written confirmation of the design, colour, measurements, and all other relevant specifications.
Once a custom order has been approved and confirmed, any request to change the design, colour, measurements, or other specifications is subject to A Y DAFA’s approval and production feasibility. Requests for changes may not be accommodated once preparation or production has begun.
Customers are responsible for ensuring that all measurements and specifications they provide are accurate and complete. Where an alteration is required due to incorrect measurements or specifications supplied or approved by the customer, the customer may be responsible for the associated alteration and shipping costs, where applicable and permitted by law. Any applicable costs will be communicated in advance.
A Y DAFA reserves the right to decline alteration or modification requests that are not technically feasible due to the garment’s design, fabric, or construction.
Custom and made-to-order items are not ordinarily eligible for cancellation, return, or exchange due to a change of mind or customer-approved measurements or specifications, subject to applicable law.
5. Discounted & Exclusive Edition Items
Discounted products and Exclusive Edition pieces are subject to the same general returns, exchanges, and alterations policy as other A Y DAFA products.
A change of mind or incorrect size selection does not ordinarily qualify an order for a return or exchange, subject to applicable law.
Any additional conditions relating to promotional offers, discount codes, or complimentary shipping will be communicated as part of the relevant offer and will apply to the extent permitted by law.
6. Defective, Damaged, or Incorrect Items
If an abaya arrives defective, damaged, or materially different from the confirmed order, please contact A Y DAFA through WhatsApp at +974 33848490.
Customers are encouraged to contact us within three (3) calendar days of delivery and provide supporting evidence, where available, such as photographs, order details, and a description of the issue.
A Y DAFA will review the order and the information provided and may request additional evidence where reasonably necessary to assess the claim.
Depending on the circumstances and the customer’s legal entitlements, the appropriate remedy may include repair, replacement, exchange, refund, or another remedy required by law.
The three-day reporting period is intended to help us investigate issues promptly. It does not waive or restrict any mandatory statutory rights or remedies.
7. Product Colours & Descriptions
A Y DAFA makes reasonable efforts to display product colours, fabrics, and details as accurately as possible.
Actual colours may appear slightly different from website images due to lighting, photography, screen settings, and device displays.
Minor variations in appearance do not excuse any material discrepancy between the product supplied and its description or confirmed specifications.
If you believe that an item materially differs from the description or specifications confirmed at the time of purchase, please contact our customer service team for review.
8. Shipping & Delivery
8.1 Order Preparation & Production
Order preparation and production require a minimum of 10 business days following order confirmation and may take 15 business days or longer, depending on the design, customisation requirements, and complexity of the order. Weekends are excluded from the business-day count.
Please note that this timeframe covers preparation and production only. Shipping and delivery time is additional and is not included in the preparation timeframe.
For made-to-order items and alterations, preparation times may vary according to the complexity of the work.
8.2 Shipping Delays
Delivery and processing times are estimates and may vary depending on the destination, shipping provider, customs procedures, and other relevant circumstances.
If a shipment is delayed, A Y DAFA will follow up with the shipping provider and share available updates with the customer.
9. International Orders, Customs & Taxes
A Y DAFA ships within Qatar and internationally.
For international orders, customs duties, import taxes, and other destination charges are the customer’s responsibility where payable by the customer under applicable rules and the shipping terms communicated at checkout.
Customers are responsible for providing accurate delivery addresses and contact details.
If an incorrect address or telephone number supplied by the customer results in failed delivery or additional shipping costs, the customer may be responsible for reasonable, documented additional costs, to the extent permitted by applicable law.
10. Refused, Unclaimed, or Undeliverable Shipments
If a customer refuses delivery, fails to collect a shipment, or provides incorrect delivery information, A Y DAFA will review the circumstances with the shipping provider.
Where permitted by law, reasonable and documented costs actually incurred as a direct result of the customer’s refusal, failure to collect the shipment, or incorrect delivery information may be charged to the customer.
No such costs will be charged to the extent that the delivery failure results from an error attributable to A Y DAFA or another circumstance for which the customer cannot lawfully be held responsible.
Any refund or other remedy due to the customer will be assessed in accordance with the circumstances and applicable law.
11. Payments & Refund Processing
A Y DAFA accepts bank transfers and the electronic payment methods made available to customers at checkout.
Where a refund is legally required or otherwise approved, it will be processed using an appropriate payment method in accordance with applicable law and the circumstances of the transaction.
The time required for the funds to appear in the customer’s account may depend on the relevant bank or payment provider.
Any legally required refund deadline takes precedence over estimated processing times or payment-provider procedures.
12. Customer Privacy
Customer information is used to process orders, arrange deliveries, provide customer service, manage alteration requests, and handle complaints.
Personal information will be handled in accordance with A Y DAFA’s Privacy Policy and applicable data protection laws.
13. Policy Updates
A Y DAFA may update this policy from time to time. Updated versions will take effect from the date they are published on the website.
Updates will not retrospectively remove statutory rights or alter contractual rights applicable to orders already placed where doing so is not permitted by law.
Customers are encouraged to review this policy before placing an order.
14. Contact Information
For order enquiries, alteration requests, or complaints, please contact:
A Y DAFA Customer Service
WhatsApp: +974 33848490
Please include your order number and relevant details to help us review your request efficiently.
Effective Date: 29/10/2026